We know best how to match travelers up with the very best accommodations that suit their budget. BUT that is only one part of the equation. It’s the little details (things that many travelers don’t even know are possible) that we are great at including in our travelers’ trips. We don’t usually give out our little secrets, but to give you a sneak peak of what we may offer – a private dinner on a barge in the middle of the Zambezi River is one of our all-time favorites. But no more said on this now as we rather not spoil what we love to do for you!
Our First Phone Call
We always start with a phone call and a blank slate. The goal of our first conversation is to get to know you. We will ask you questions about your travel style, where you have travelled in the past, your specific interests and your intended budget for your journey. After we have worked through this process we will both have a better idea if we are a good fit.
Getting Down to Business
At this stage we find out if you have a specific trip you are interested in and set travel dates. We offer our advice on the best locations depending on when you are planning to go, the best months to travel, and continue to narrow down your options to specific areas and dates.
Creating Your Perfect Journey
At this stage we will start narrowing down the hundreds of safari lodges or hotels you can choose from. We will discuss the exact number of nights you need to spend in each location and why, and the activities in each area. We chat about flights, the best way to get you in and out of each location (our goal is to get you quickly from one area to the next,) which may mean spending a little more on the most direct flight – ultimately giving you more game viewing time! With this all narrowed down you will then hear from us typically within one to two days with a full detailed itinerary that outlines what we discussed and your proposed tour cost. This is not set in stone, just meant to give you the first sample of what may be possible.
Adding in the Little Details
Once we know where you are going, we then work with you on tours, dining, and other activities. We give you our personal ideas and suggestions because we know it is these details which ultimately make your trip complete. With all this in place we will then confirm your accommodations and at this time require a trip deposit which is 25% of the total trip price. Final payment is due 90 days prior to your departure and you will receive an invoice prior to that time.
Fleshing Things Out
Should you wish to continue to fine tune your journey, for example making dinner reservations, booking additional tours or activities, that’s what we are here for and we will continue to tweak until you are 100% satisfied with your journey.
Your Trip Preparation
Approximately two to three weeks after receiving your deposit and confirming your trip, we will send you a Preparation Package that will include your itinerary, packing list, etc. Approximately four weeks prior to your departure we will send you your final itinerary, contact details (phone numbers of our contacts who will be taking care of you along the way, emergency contacts and our after-hours numbers), E-tickets and copies of this information for your friends & family.
While on your journey we will check in with our contacts along the way to ensure everything is just perfect and your trip is running smoothly. Should you need us for anything during your journey we encourage you to give us a call.
When You Return
On your return we will want to hear all about your trip! Your honest feedback is what helps us continue to improve our service. Many of our travelers return again and again…we hope you get the travel bug too and look forward to next time around!